REFUND & RETURNS POLICY

All Sales Are Final

For quality, food safety, and freshness reasons, all sales are final. Because our matcha is a perishable product, we do not accept returns or exchanges for change of mind, taste preference, or similar reasons.

Damaged Items: If your order arrives damaged, please email us at hello@shopkindredmatcha.com within 7 days of delivery with:

• Your order number
• A description of the issue
• Photos of the product

At our discretion, we will offer either a refund or replacement for damaged items so you can enjoy your matcha experience.

Approved refunds are issued to your original payment method. Depending on your bank or card issuer, it may take 3–5 business days to appear on your statement.

Missing or Lost Packages If your tracking shows "delivered" but you haven't received your order, or your package appears lost in transit, email us at hello@shopkindredmatcha.com within 7 days of the delivery date (or expected delivery date) with your order number. We'll investigate with the carrier and work with you on a resolution.

Questions & Feedback Have a question about your order or our policies? We'd love to hear from you at hello@shopkindredmatcha.com.